Youri Teijema
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Articles
How does the SMS module work?
Send SMS as confirmation or reminder of a reservation to you guests. With SMS messages you have another powerful tool to no-shows to be avoided! You can also reach the customers who have no or an ...
Importing and exporting your customers to Excel
Export your member list to Excel and import new profiles to you customer base as explained below. Make sure you immediately have all your email addresses and data in your Resengo.
In this article:...
Analyze the sales of your gift vouchers
If you activated the Gift Vouchers module and use it, it is interesting to check out this feature. Analyze your sales gift vouchers and use data, visually represented by Resengo.
You can analyze ...
How to do a refund
This article will guide you step by step through the refund process in resengo. Follow the steps in this article and your customer will receive the amount of the purchased gift card, takeaway, adv...
How do I contact Resengo by phone?
Are you looking for help? Then you can contact us by phone. Always create a helpdesk ticket before calling us. Our team is ready to help you further. Contact us on weekdays between 9 a.m. and 5 p.m...
How do I add an appointment in my Resengo Agenda?
Resengo ensures that your appointments are automatically booked online by your customers. Of course, you may need to schedule an appointment in your Agenda yourself. You can easily add this yourse...
What can I do to avoid no-shows?
No-shows, people who make a reservation and don't show up without notice, are something you always want to avoid. There are a number of measures you can take to reduce the risk of a no-show.
Here i...
How do I send an email to guests who have booked in a certain period?
Tables
Calendar
You can Resengo newsletters module use to contact all guests who arrive on a given day or have reserved in a certain period. This is how you do it
Go to your >Reservation Li...
Search and filter your Resengo
You can search and filter in lists in different places in your Resengo. In your reservation list, order list, member list and so on you can all go search for one or more results. Below we explain h...
Working with Categories in your member list
You can divide your customer base with categories. You can then send emails filter your customer base based on your categories.
In this article:
Create categories
Assign customers to a category
F...