Unexpectedly a table became available again? No problem!
Make this a last minute quickly and the free table will be published at www.resengo.com, appears in your widget under a special button for last minutes and if you are connected with one of our partners they will also pick up your last minute to display in their application. And before you know it, you'll be fully booked again!
What are last minutes?
When a place unexpectedly becomes available in your business, you can get extra visibility create by creating a last minute in your Resengo admin. That will then become automatically published on www.resengo.com and appears in an additional button in your Resengo Widget on your website. You can also save your last minutes auto-publish on Facebook and on various partner sites such as Yeat and The Last Table.
Offer a free table as Last Minute
From your table plan you can easily offer a free table as a last minute. You decide for how many people the last minute is available and you save it. The last minute is then immediately available for your guests in your Resengo widget and on www.resengo.com.
You can create a last minute like this:
- Go to your
> Tableplan.
- Go to the date and time you want to add a Last Minute.
- Click on a free table to open the reservation window.
- In the reservation window click on
next to Number of people to make it a Last Minute reservation.
- Enter the minimum number of people and maximum number of people your guests can reserve for.
- In comments, enter any additional action you wish to take, for example "Free aperitif".
- Click Save.
By entering a last minute, you are not blocking the possibility of making a reservation through the normal channels. There, these places remain available until someone has actually made a reservation.
Tip
You can also easily mail these last minutes to your customers using the #LastMinutes# parameter in your newsletters. Come here to learn more about our newsletters personalization.
Links with external software for your last minutes
You can also automatically forward your last minutes to one of our partners:
- Yeat
- Eiyou
- Facebook and twitter
- Last Table (Netherlands)
- BookTable
Activating these links you can do this via 
Marketing > Channels. Select one or more of the partners to see more details about the cost and installation of this link.
You can also helpdesk ticket for this and we will set this up for you! As soon as your Facebook page is linked, you can automatically post Last Minutes on your Facebook page. You decide whether you want to post a Last Minute immediately or whether it will be published a few days in advance.
Get Last Minutes automatically created
You can also set up that last minutes are automatically generated when certain conditions are met. By means of simple rules you can limit the automatic creation of Last Minutes to certain services or certain weekdays. You can also decide when the Last Minute should be generated.
Example:
You would like a last minute to be automatically created on weekdays if there are still tables available 3 hours before the start of the service. However, you want the number of last minutes created to be limited to a maximum of 4.
To do this, you set the parameter Lunch/Dinner to select the correct time slot. In addition, you set the weekdays to 1234 (respectively Monday to Thursday) and you set the number of hours before the start of the event to 3 (number in hours). The number of last minutes that may be created (#LMH) is set to 4.
Finally, you determine the minimum and maximum number of people for whom the last minutes will be created.
Add a new line like this:
- Go to Marketing > Last Minutes.
If you don't see this menu item, click on show more to view the all display menu items.
- At the bottom of the list, press
add record to create a new rule - Fill in the conditions for the rule. Below you will find an overview of the different parameters you can set.
- Your new rule has been created.
Every hour the system goes through the list and validates if Last Minutes should be automatically created. If not all conditions are met, or if the maximum number of Last Minutes has already been automatically created, the line will be skipped.
Parameters when creating Last Minutes automatically
| NAME | DESCRIPTION |
|---|---|
| Restaurant | If you manage several restaurants in your area you can select here for which restaurant the automatic Last Minutes should be made. |
| Lunch/Dinner | Select the time slot for which the last minutes are to be created. |
|
Zone |
Select the desired zone for which the last minutes should be automatically generated. If the rule applies to every zone, select nothing. |
| Table type |
You can also specify for which table types Last Minutes should be created. Again, do not select anything if the rule should apply to all table types. |
| Weekdays |
Here you determine the weekdays on which Last Minutes should be automatically created. Each weekday is entered as a number where Monday is 1 and Sunday 7. Enter the day numbers one after the other. (Example: Mon, Wed, Fri = 1235) Do not enter anything if the Last Minute should be created every day. |
| # u. v. st. | How long before the event (the time slot) should the Last Minutes be generated. Enter your choice as hours. |
| Min # pers. | Minimum number of people who can use the Last Minute. |
| Max # pers. |
Maximum number of people who may use the Last Minute. This is best set equal to the number of people. |
| # (number of people) | The number of persons in the reservation to which the Last Minutes will apply. |
| # LMH | The maximum number of last minutes that may be created for the time slot. |
| Notice | Here you can add a comment that will be shown with the Last Minutes. |