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How to register a No-Show

Youri Teijema
Edited:

No-shows are the nightmare of every business. When a customer does not show up without notice or cancels late, you can register this as a No-Show in your Resengo. By doing so, you will always know how many times a certain guest has not shown up without warning.

In this article:

Register a No-Show

You can do this via:

Reservation list Table plan Agenda

First you add the column attendance status  in your reservation list. You need these to register a reservation as a No-Show

  1. Click on the Icon three dots and then Icon choose columns.
  2. In the screen column, tick the presence status
  3. Click save.

Through this attendance status you can now register reservations as No-Show::

  1. Look up the reservation in question via your reservation list.
  2. Click on the red little man on the right hand side of the relevant reservationmceclip0.png.

You can still send a No-Show mail. This is a friendly way of letting the guest know that they did not show up. You can still edit this message.
  1. Click on the name of the guest on the table or on the left in the reservation list so that the reservation detail opens on the right.
  2. In the detail on the right, click on the dots_vertical.svg three dots and then No Show.

No_show_registreren.gif

You can still send a No-Show mail. This is a friendly way of letting the guest know that they did not show up. You can still edit this message.

For Resengo Agenda customers, you can register a no-show through your agenda screen.

Move your mouse over the reservation. Next, you will see 4 colored boxes.

mceclip0.png

Then click on the red guy. You will now be given the choice of whether or not to send a no-show email.

The consequences of registering a No-Show

  • The status of the reservation changes to NS (No-Show).
  • You have the option to send a No-Show mail to the customer where we kindly let the customer know that he/she did not show up.
  • The next time this guest makes a reservation, you will see a notification that he/she did not show up on that date.
Tip

When you open a guest record, you can see the entire No-Show history of that guest. Therefore, always add an e-mail to each reservation you add internally. This way you can keep track of the No-Show history of your guests.

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