No-shows, people who make a reservation and don't show up without notice, are something you always want to avoid. There are a number of measures you can take to reduce the risk of a no-show.

Here is a list of measures Resengo offers to avoid no-shows in your restaurant:

Advantage	Description
Sending confirmation and reminder emails	Customers always receive a reminder of their reservation. Although the customer may have made a reservation months in advance, the reservation is not forgotten in this way. By default, the reminder e-mail is sent 1 day before the customer's visit. You can change this via  > Tables > Restaurants
Confirmations and reminders by SMS	Also per text confirmation or reminder messages can be sent. Did you know that the reliability of the delivery of an SMS is around the 98% lies? Text messages
Email (and SMS) delivery check	In the reservation list and in your Table plan You can track whether or not the confirmation email and/or SMS has been delivered to the client. This way, you can call people who did not receive the e-mail to make sure they are present.
Enter the customer data correctly	Communication with your clientele is of utmost importance in avoiding of no shows. Make sure you have correct communication details when you register a reservation yourself. Especially the correct Cell phone number is important. If possible, enter also provide an email address in.
Receipt/reconfirm emails	If you like to get confirmation from your guests, you can put a link in the confirmation e-mail. This allows the guest to indicate whether they have actually received and read the e-mail. A reconfirmation e-mail is also possible. Customers then have to click on a link to indicate that they will be attending. This way, you have an active confirmation of their presence!
Register no-shows	When you register no-shows, this is saved in your customer's profile. When they subsequently make another booking, you will see that the customer has already failed to show up once (or several times) without warning. So this time, you have already been warned!
Send no-show email	You can choose to send a no-show email to guests that you indicate did not show up. In that email, the guest is kindly requested to notify future cancellations in a timely manner to give. Of course you can adjust the message of this.
No-shows history	In Resengo you can request a history of all no-shows. When makes a reservation for a guest who has already done a no-show at you, you will see that indicated by a red man. So have you been warned.
Accept terms and conditions	With general terms and conditions, you can inform the customer that the reservation is a binding agreement for both parties and that you also expect the customer to respect certain cancellation deadlines. Through the module Terms & Privacy available you automatically also have legally correct General Terms and Conditions.
Request credit card details	We can require the customer to enter their credit card details when making a reservation. This can be done either for each booking or for group bookings of a certain number of people or more. In order to make use of the credit card guarantee, you need to have correct Terms and Conditions accepted by the customer. Activation is done through Resengo Support. Click here to create a help desk ticket and ask for activation.
Request advance	If you want to be 100% sure of compensation in the event of a no-show, you can ask for a deposit when making a reservation. This is a certain amount or a varying amount depending on the number of table guests. The customer pays online during the reservation. Activation is done through Resengo Support. Click here to create a help desk ticket and ask for activation.

Resengo sends an e-mail to customers who have conflicting reservations within three days. That is, consumers who may have made reservations at several restaurants at the same time and then decide to cancel at the last minute. They are prompted to cancel the reservations they are not going to honour as soon as possible. This of course only works for the restaurants that work with Resengo.