Ask your customers extra questions when they complete their reservation helps you understand your guest's needs. Make sure you have all the information you need to manage the visit in the right direction.
Ask questions through the reservation flow
It is possible to ask questions via the reservation flow. This could be about a question to be answered for the customer, whether or not obligatory, or for internal purposes only to show.
Various options:
| Open questions | You can ask up to 4 open questions. |
| Ask yes/no | You can ask up to 4 yes/no questions. It is only possible to display this internal (not visible for end customers). |
| Ask dropdown | Here you can indicate who booked the reservation if it is a telephone reservation. This will only internally be visible. You can ask up to 4 dropdown questions. It's single possible to display these internally (not visible to end customers). |
Set the customer to accept terms and conditions when creating a reservation
This is something that Resengo support can set up for you. Either send us a pdf file with the terms and conditions, or a URL (if your terms and conditions are described online). Make for this one helpdesk ticket to.