How do I add an internal comment to a customer file?

You can add internal comments to a customer file. This comment will always be visible when this customer makes a reservation with you. 

1. In the add screen, click on the speech bubble on the right next to the box where you can enter the customer's name.
2. Enter the desired comments.
3. Click Save.

How can I subscribe or unsubscribe certain customers for the newsletter?

Go to your member list  Guests > Guest list and find the profile you wishes to subscribe or unsubscribe from your newsletters.

• Red sphere in the column Nwsbr.om the person so that it turns green.
• Green sphere in the column Nwsbr.om the person so that it turns red.

A customer wants to change the email address

When a customer wants to change his/her email address, they do this themselves. This is determined by the GDPR regulations.

They do this like this:

1. Visit wwc.resengo.com
2. Log in with your account
3. Click on your name at the top right
4. Click on Account
5. Update your email address.
6. Click Save at the bottom

How do I merge two accounts?

If a certain person is in your member list several times, it is recommended to merge these accounts. The method can be found below:

1. Go to  Guests > Guest list and look up the accounts.
2. First select the account whose data should not keep  by checking the box to the left.
3. Then select the account whose data should be kept   by checking the box to the left.
4. At the top, click .
5. Confirm that you want to merge both profiles.

If you want to merge more than 2 accounts, you must do the above repeat the procedure for each profile you create with the main profile (= the profile you want to keep) want to merge 

When you merge two profiles, the most important ones are immediately data (eg reservations, orders, subscriptions, etc.) combined. Other things (which you will hardly notice in practice) become merged later. 

When a profile has an administrator role in a particular Resengo environment then it CANNOT be merged, merge will therefore have no effect. When this is the case and you want merge certain accounts anyway, contact the Helpdesk.

Can I block someone so that they can no longer book with U.S?

No, that is not possible. When we would block a customer based on email then there is the option that through that same customer with a different email address a reservation is created.

You can therefore always register no-shows and personal comments with the customer, this is how you see this immediately appear in your reservation screen with the customer and you can take appropriate measures if necessary. That's better than that the person would book under a different account and you so would know nothing of that person's past.

How do I enter a guest name and/or email other than the one in the customer file of the contact person?

It is possible that a contact makes a reservation for a other person, such as a hotel for its guest or a secretary for her boss and so on.

It may be necessary that the e-mails of a reservation should be sent to another email address(es). You can keep the customer's e-mail address, but still keep the communication without having to enter the e-mail address in the contact sheet want to change permanently. In that case you can enter a different guest name and/or email by clicking   click.

See  not as soon as you have filled in a contact, please contact the Helpdesk to activate this for you as well.

Another important information:

• If you only enter a guest name, the communication will be sent to the contact person and will be in the salutation the contact person can also be used in the e-mails.
• If you enter an email address, all communication will be be sent to the email address entered. You can do several Enter email addresses and separate them with commas. If you want to leave the communication to the guest and the contact send, then check also to contact to automatically complete the contact's email address.
• If you enter a guest name and an e-mail address, the salutation uses the guest name. Do you work with formal salutations (Dear Mr. x, Dear Ms. y) then in that case only 'Dear' appear. In that case, fill in 'guest name' "Mr. Peeters" in order to change the salutation "Dear Mr. Peeters" to get.
• Reservations for another person can also be made for third parties be activated. This means that, for example, you login to hotels you work with and that they can make reservations directly for their guests. In the event that you have the gift voucher shop, can you also use a savings system there link to it so that you can reward those partners for the reservations that they make with you.

Why can't I change the name, password or email address (and therefore login) of some members?

In some member records, a with . appears next to the email address the message "The login and password can only be entered through this user himself" That's because this person his/her login has ever logged in on another Resengo environment than yours. From then on, the email address, first name, name and password can only be changed by that person or by a helpdesk employee. This is for privacy reasons and security reasons.

Has this person lost the login and has still have access to the email address specified in the file state? See the tab below to manually re-login to send. With this login he/she can log in via www.resengo.com en change the email address and/or password yourself if desired.

This person has lost the login and has no more access to the email address that you entered the file is? Then you should contact the Helpdesk. Enter the ID of the person concerned and the new email address that must be set in the file

How can I manually send a person's login and password?

1. Go to  Guests > Guest list.
2. Search the profile by name and/or email address.
3. Click L next to the appropriate profile. A new pop-up window will open.
4. Wait until you get the message The login information was sent successfully! te get to see. Then close this window.

My customer has a hotmail (or msn, outlook.com) address and is getting no emails?

Hotmail has made its criteria for mails so strict that it's actually not workable anymore. Just about all emails from senders that you have not marked as a safe sender will appear in the spam right. Even if you send an email from your own mailbox to sends a hotmail address, there is a good chance that it will be in the spam arrives.

So when a customer with a hotmail address says that they don't If you receive an e-mail, you must always point out to him/her that the e-mail may be in the spam folder (Junk Mail). In addition, it is also possible for hotmail to deliver mails with 24 hours slows down. To prevent all this, you can also tell the customer that he/she knows the domain @resengo.email set as safe sender.

Also explicitly ask your customer to indicate in hotmail that the concerned email is not spam. That way, your delivery reliability will improve and mails in hotmail will eventually arrive.

How can I set the email of a chip as login when the system says the login is not the email address?

1. Go to  Guests > Guest list.
2. You  edits the person's account.
3. You click  at E-mail.
4. If the login already exists you will see The e-mail address xxx [ID:yyy] is already in use by zzz. 
   • Is it the same person as the person you edit, click OK and the accounts are merged and the login on put the email address
   • is it not the same person then click on close and you can login so no longer used.

I get the following message, what should I do? There was at least one person found in iXtranet with matching data with which you entered. Are you sure it's not one of concerns these persons?

If you are sure that the entered person is not the same person is one of the people listed, click I'm sure this isn't one of the above people and want to create a new user. If it is the same person, there are two options.

If the person already exists in your area and you are sure that the person displayed is the same, you are going to merge the accounts by clicking .