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How does an integration through the mail reader work?

Youri Teijema
Edited:
Discover in this page the integration via the mail reader that Resengo offers. In In several steps, the integration explains how you can activate it. Go through this page and take advantage of this handy integration!

Find out below how an integration via the mail reader works, and how you create a forward email address in Gmail.

How does an integration via the mail reader work?

We have built a mail reader in Resengo that is able to interpret emails and text messages related to reservations and convert it to a reservation. This is how you can use your Resengo link with any platform that notifies you via email and/or SMS brings a new reservation. A few important things are to be kept in mind:

  1. These reservations are made according to the rules of an online reservation. If there are no online reservations more can be made for a specific time for which the email reader receives a reservation, this reservation is also not registered in your Resengo. You will receive a clear notification on your dashboard with a link to the e-mail so that you can manually can still use this reservation.

  2. There is no link between the availability in your Resengo and the availability you have released with the partner.Close For example, you can use your Resengo for online reservations, then it may be that reservations are still made via the partner can be.

  3. The reliability of this integration is completely dependent of the reliability of the partner's solution with regard to sending the confirmations at the receiving reservations.

How do I create a forward email address in Gmail?

Block Tablebooker (from resto.be) and Seatme (from The Fork) deliberately resengo email addresses giving you the forward address that you get from us don't work if you put that in their back office (late) setting. We naturally regret such actions, but offer some solutions for this. You can provide a forward address have it made on your own domain, for example tablebooker@[yourdomain.com] and leave that automatically forward to the forward address [CompanyID].tablebooker@resengo.email en Have seatme@[yourdomain.com] forward to [CompanyID].seatme@resengo.email. If that's not possible you can also do it via Gmail:

  1. In an incognito window, go to http://www.gmail.com.
  2. Click Create account, For Myself.
  3. Enter the following information:
    1. First name: Inbox 
    2. Last name: Case name 
    3. Username: [Case Name].inbox@gmail.com 
    4. Password: [CompanyID]@gmail 
    5. Recover email: [companyid].thefork@resengo.email or [CompanyID].tablemanager@resengo.email (al depending on which portal you are going to integrate
  4. Once the account has been created, go to Gear > Settings.
  5. Choose Forwarding and POP/IMAP.
  6. check Forward a copy of incoming mail to and enter [CompanyID].tablemanager@resengo.email there.
  7. Click Save changes at the bottom.
  8. In your Resengo back office, go to Icon Guests > Communication history.
  9. Here you will see an email from Gmail asking for to approve the forwarding. Copy the link in that email and paste it into your browser. Then you confirm the forwarding.
  10. In Tablebooker, the notifications can be based on this gmail address be set up, you can now pass this gmail address to seatme and ask to send notifications to this address.

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