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Using your gift vouchers module

Youri Teijema
Edited:

The Resengo gift vouchers module is almost completely automatic. read on this page in which ways your guests can visit with their gift vouchers. Also learn how to create your own vouchers and reserve online with a gift voucher.

In this article:

Accept and scan a gift voucher

To know if the gift voucher you receive is still valid and not yet used you have to register it.

There are 3 options to register/check a gift Voucher:

  • Through Gift Vouchers > Scan gift voucher.
  • Via your table plan by clicking on the three dots at the top right.
  • While entering a reservation

In the column Express. click the X to to release the gift voucher. That gift voucher can now be used again.

Gift vouchers > Scan Vouchers

Via your Icon Table Plan

Via entering a reservation
  1. Go to Gift Vouchers > Scan gift voucher.
  2. Choose the correct gift voucher type and provide the number and verification code of the gift voucher.
  3. Click Scan.
  4. Then click on the amount if you want the total value want to write off the voucher. You can also op Click different amount if you only want to partially write off the voucher.
  1. Go to your Icon > Table Plan.
  2. Click on the three dots at the top right and on Scan vouchers or the hotkey V.
  3. Choose the right gift voucher and enter the number and verification code of the gift voucher.
  4. Then click on the amount if you want the total value want to write off the voucher. You can also op Click different amount if you only want to partially write off the voucher.
  1. When adding a new reservation click Click here if you have a gift voucher.
  2. Choose the correct gift voucher and enter the number and verification code of the gift voucher.
  3. Then click the amount if you want to deduct the total value of the voucher. You can also click other amount if you want to only partially redeem the voucher.

Use a gift voucher as a payment type

A gift voucher is also considered a valid payment type in your Resengo. You can also use this to purchase a takeaway order, another gift voucher, or any other product that you sell through Resengo.
If you want to use this as a payment type, do it like this:

In the reservation screen Checkout payment screen
  1. Click on "Click here if you have a gift voucher".
  2. Choose the type with the name of your business.
  3. Enter the number.
  1. Select ​​the payment type Resengo Gift voucher.
  2. Enter the gift voucher number.
  3. Click Confirm.

In both ways, the gift voucher is immediately checked and, if correct, debited. If you work with the cash register, the correct financial transactions are also immediately processed created. 

Book online with a gift voucher

When booking online, a customer can also provide their gift voucher number and verification. This gift voucher will then be linked to this reservation. The gift voucher will also be registered immediately as consumed. You no longer have to scan it manually. When the customer has to make a payment, this gift voucher will be used in the price calculation.

You can then do this see gift voucher information at the time of booking:

Table Plan Reservation List Reservation sheet
  1. Go to your Icon > Table plan.
  2. Click on the Icon three dots at the top right of your reservation list.
  3. Check the box for Gift Voucher.

You now have a new column in this reservation list. In this column you will find  with every reservation that includes a gift voucher. 
  1. Go to your Icon > Reservation list.
  2. Click on the Icon three dots and then Icon choose columns.
  3. Tick the Gift Voucher box.

Now you see in the reservation list a new column called Gift Voucher.
  1. Icon Edit the reservation.
  2. Open the reservation sheet by clicking on the reservation.
  3. Here you can see the gift voucher details.

The customer can also top up the gift vouchers in his Resengo account. When this customer then makes a reservation, he can directly link this gift voucher to the reservation.

Create a gift voucher in my Resengo

If a customer calls you, sends an email or just comes into your business for the When you purchase a gift voucher, you can also easily create one yourself. So care you ensure that all gift vouchers are correctly registered in your Resengo.

You have 2 options. You can send the gift voucher to your customer by e-mail or you can print the gift voucher and give it to your customer.

Create Gift voucher & print Create Gift voucher & send via Mail
  1. Go to your Icon Cash register.
  2. Click on the gift voucher(s) that your customer wishes to purchase.
    • With a free amount you can also add a value here give to the gift voucher.
  3. You select the delivery method that your customer wants (if applicable). 
  4. Click Pay.
  5. You choose the payment type.
    • Cash: You have received the money and the gift voucher will be seen as paid and generated immediately.
    • With another gift voucher : Your can use another gift voucher for payment by the number and verification code of the gift voucher to fill in.
  6. You click Submit.

If the gift voucher still needs to be paid you can register this payment later:

  1. Go to Icon Orders > Order list
  2. Find the order using the search function.
  3. click on .
  4. click on next to the payline.
  5. Enter the correct amount that the customer has paid and click OK to send the customer an email receive. The customer will now receive a confirmation email. In the event that If the order has been paid in full, it will also be stated in that email the link to the gift voucher.
  1. Go to your Icon Cash register.
  2. You click the gift voucher(s) on that your customer wish to buy
    • With a free amount you can also add a value here give to the gift voucher.
  3. You then link a customer card  to the order.
    • Click the X next to Default Particulier BE (NL).
    • If your customer is already in your system, you search that here by typing the last name.
    • If your customer is not yet in your system, click you on the magnifying glass to attract a new customer to make.
  4. Click Pay.
  5. You choose the payment type.
    • Online via email: Your customer will receive an email with a link to the to complete the payment of the gift voucher online. As soon as that payment has been made, your customer will receive the gift voucher is sent digitally.
    • Override: The customer will receive an email asking for the amount to be transferred to your account.
    • With another gift voucher : Your can use another gift voucher for payment by the number and verification code of the gift voucher to fill in.
    • Cash: Your have received the money and the gift voucher is seen as paid and generated immediately.
  6. You click on Save with mail.

Your customer will now receive an email. Who will or the digital gift voucher or request for payment. It depends of the chosen payment type.

 

If the gift voucher still needs to be paid you can register this payment later:

  1. Go to Icon Orders > Order list
  2. Find the order using the search function.
  3. click on .
  4. click on next to the payline.
  5. You enter the correct amount that the customer has paid and click OK to send the customer an email receive. the customer will now receive a confirmation email. In the event that If the order has been paid in full, it will also be stated in that email the link to the gift voucher .

How can I track gift voucher sales?

When your new sales come in your Icon Inbox under the Orders tab. you can there click on the order to see more details. You can order these also follow up via your Icon Orders > Order list along with all your other sales in Resengo.

If you want to consult the details of a gift voucher, it is best to do so via Gift Vouchers > Gift vouchers. There you will see a total overview of all your gift vouchers. Via the search function you can find certain gift vouchers or obtain a list via the using the filters. There you will also find various standard filters top left to:

Unsold vouchers

Sometimes the gift voucher numbers are created in advance, for example when you work with pre-printed vouchers. Through that filter, you can request which of these pre-created vouchers is not yet available have been sold and are therefore not yet in circulation.
Pending vouchers

Provides an overview of the sold vouchers that have not yet been used up or expired.
Vouchers used Gives an overview of the used vouchers.
Sold vouchers

Gives an overview of all the vouchers that have been sold.
Expired vouchers Provides an overview of all vouchers that have been sold, not used up and whose validity date has expired.
 
Tip

Through Gift Vouchers > Gift vouchers you can also edit your gift vouchers via the Icon pencil icon or view the gift voucher by clicking the PDF icon.

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