I would like to close a day or arrival time for my shop

1. Go to your  Inbox.
2. Select your shop at the top left.
3. Go to the plus top right for your calendar.
4. Go to the desired day and click on the three dots next to day.
5. Click on the green sphere to block the availability. If you wish to make a day available again, click on the red sphere.

My pick-up address is different from my business

To set an address for your pick-up times that differs from the default address, you need to follow the following steps:

• You update the desired pickup time or series of pickup times.
•  Via the tab Advanced can you fill in the modified address.
• Click Save.

This address will now be communicated in the communication to the guest become. 

How can I cancel an order?

An end customer cannot cancel his order himself. This serves to be done by the restaurant itself.

You will first cancel the order and then refund the customer:

1. Go to Orders.
2. Click on Show search function en find the order.
3. Change the status from Confirmed to Canceled.
4. Deposit the amount back to the end customer. See below.

I would like to refund an order to the customer

First, remove the order as described above.

1. Go to  > i-Shop > Fin. Transactions.
2. Filter on the 'to be paid online payments' at the top left.
3. Search for the transaction based on base of the transaction person or the transaction date and click on .

You can also do this through your order:

1. Go to  > i-Shop > Orders.
2. Find the order based on the order number, the name of the customer or the date the order was created. Click on and afterwards on .

3. You can choose to refund the amount in full or in part. The amount will be refunded directly to the consumer card.

The refund is always paid with the current balance you have. Which means that you should receive even more money from online payments (such as advances, gift vouchers, takeaway orders, ...) than that there are refunds pending.

If you get the message that your balance is not enough to make this refund, you need to get your balance up. You can do this by making a payment online yourself. To do this, make a reservation internally using your own email address and enter the amount you need. Pay this online via the email you received and you can make the refund.