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Managing open balances in Resengo

Youri Teijema
Edited:

When a customer has paid too much, he/she will receive a credit in Resengo. This is always indicated with a Blue euro sign

A red euro sign indicates that an order has yet to be paid is. A green indicates that the order has been paid in full. Orange indicates that an order has been partially paid.

Add a credit

You can add credit or remove the blue euro signs in the cash register by:

  1. Go to Icon Orders > Order list.
  2. Find the relevant order. 
  3. Click on the green euro sign .
  4. Now click on Confirm refund without mail or Confirm refund with email.
The credit will now be available in the checkout to complete your next payment to act.

Update a credit

  1. Icon Edit the customer file.
  2. Go to the Credits tab.
  3. Click the green plus sign to enter a new line to give.
  4. Under Transaction type you have two options:
    1. Withdrawal of credit, for a decrease.
    2. Add to credit, for an addition.
  5. Enter the amount at Amount.
  6. Select the payment receipt at Proof of payment.
Tip

You can look up the relevant customer via Icon Guests > Guest list. There you can edit it with the Icon pencil icon.

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