How can I adjust the expiry date of one gift voucher?

1. Go to Gift vouchers > Gift vouchers.
2. Find the gift voucher where you want to change the validity date of.
   • Find the gift voucher by the gift voucher number.
   • If you can't find the gift voucher, try it first click on the X in the top left and click again Search. This way you clear all other preset search filters.
3. Click on the pencil to the left of the gift voucher number to the gift voucher to edit.
4. Adjust the expiry date Valid until from the gift voucher to the desired date.
5. Click Save.

How can I check the expiry date of a type of gift voucher To adjust?

1. Go to Gift vouchers > Gift vouchers.
2. Find the gift voucher where you want to change the validity date of.
   • Search by the gift voucher number.
   • If you can't find the gift voucher, try it first clicking the X in the top left and search again. So clear all other preset search filters.
3. Click on the pencil to the left of the gift voucher number to the gift voucher to edit.
4. Adjust the expiry date (Valid until) of the gift voucher to the desired date.
5. Click Save.

How to cancel the order and block the gift voucher

An end customer cannot cancel his order himself. This serves to be done by the restaurant itself.

First you are going to cancel the order and refund the customer:

1. Go to  Orders > Order list.
2. Click on Show search function en find the order.
3. Change the status from Confirmed to Canceled.
4. Deposit the amount back to the end customer. See below.

Next, we are going to block the gift card so that it can no longer be used:

1. To do this, go to Gift Vouchers > Gift Vouchers.
2. Find your gift voucher.
3. Edit the gift card and tick blocked.
4. Click on save.

I would like to refund a gift voucher to the customer

First, remove the order as described above.

1. Go to Financial > Transactions.
2. Filter on the top left on the to be paid online payments.
3. Search for the transaction based on base of the transaction person or the transaction date and click on .

You can also do this through your order:

1. Go to Orders > Order list.
2. Find the order based on the order number, the name of the customer or the date the order was created. Click and afterwards on .

3. You can choose to refund the amount in full or in part. The amount will be refunded directly to the consumer voucher.

Then block your gift card as described in the tab above.

The refund is always paid with the current balance you have. Which means that you should receive even more money from online payments (such as advances, gift vouchers, takeaway orders, ...) than that there refunds are pending. 

Do you get the message that your balance is not sufficient is to make this refund, you need to get your balance up. You can do this by making a payment online yourself. Make for this internally make a reservation with your own email address and fill it amount you need. Pay this online via the mail that you have received and you can make the refund.

How can I check if the gift voucher mail sent to the customer and how can I possibly resend it?

After purchasing a gift voucher online, your customer will receive an e-mail containing a link where he/she can open the gift voucher.

This is how you check whether an email has been sent

1. Go to Orders > Order list.
2. Look up the relevant order using your customer's name.
3. Click on the envelope icon under the CH column (communication history).
4. You will now see an overview of the e-mails sent. In the event that the dot next to the mail is green, it means that the e-mail is actually opened.

How to resend the confirmation email

1. Go to  Orders > Order list
2. Search the relevant order.
3. Click the kite icon in the last column.
4. The type of email to resend is voucher payment. Click on that ball if it's not already checked was standing.
5. Click send at the top right.

Reasons that the email was not received

• The customer has not yet paid. If the € sign is red, means that your customer has not paid yet. There will then be no email sent. You can always click on that € sign to view the details of the payment.
• The email ends up in your customer's spam folder. je can always request the PDF of the gift voucher via  > Gift vouchers > Gift vouchers en send it from your own email address.
• There is a (typing) error in the e-mail address. You can adjust that by clicking on the name of your customer and the customer file can be edited via the pencil at the top right.