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How to do a refund

Youri Teijema
Edited:

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This article will guide you step by step through the refund process in resengo. Follow the steps in this article and your customer will receive the amount of the purchased gift card, takeaway, advance, ... come back on the bill!

First we will delete the order. A customer cannot cancel the order. This should be done by the restaurant itself.

  1. Go to Orders.
  2. Click on Show Search and find the order.
  3. Change the status from Confirmed to Canceled.

Then we make the refund:

Via Financial Transactions Via Orders
  1. Go to Icon> i-Kassa > fin. Transactions.
  2. Filter on the top left online payments still to be paid.
  3. Search for the transaction based on basis of the transaction person or the transaction date and click on .
  1. Go to Icon> i-Kassa > orders.
  2. Search for the order based on the order number, the name of the customer or the date the order was created. Clickblobid4.png and afterwards on .

  3. You can choose to to refund the amount in full or in part. The amount will be refunded directly to the consumer card.

Attention

If it concerns a gift voucher, we will still have to block it so that it can no longer be used.

Block gift card

  1. Go to for this Icon> Gift Cards > Gift cards.
  2. Find your gift card.
  3. Icon Edit the gift card and tick blocked .
  4. Click save.

The refund is always paid with the current balance you have. That means you still receive more money from online payments (such as cash advances, gift cards, takeaway orders, ...) than refunds are pending. 

You get the message that your balance is not sufficient to make this refund to do, you need to get your balance up. You can do this by yourself online to make a payment. Make a reservation internally with your own email address and enter the amount you need. Pay this online through the mail that you have received and you can make the refund.

The refund will not be made immediately. For the refund we send a request to our payment provider, Molly. Molly let us know afterwards when the refund was actually made. As long as that has not happened, the refund transaction remains in the request status.

More information about the costs associated with repaying a deposit can be found here.

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