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Setting up & activating ResQueue

Youri Teijema
Edited:

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Get an even better occupancy optimization and save a lot of time by using ResQueue. In this article, we'll help you set-up ResQueue to suit your needs.

In this article:

The settings

Activation of your ResQueue is done through Resengo Support. Click here to create a help desk ticket and ask for activation.

After activation, we activate ResQueue for the services you choose:

  1. Go to Icon > Restaurant > Opening hours (series) or in the renewed admin Icon > Tables > Opening hours (series).
  2. Icon Edit the series where you would like to work wit ResQueue
    If you would like to activate only for a few services, go to your calendar and change 1 service.
  3. You will now see these settings after you cross yes:
  4. Complete the remaining settings depending on how you want to work with ResQueue for these service(s).

Caution

To work with ResQueue you must allow tables to be booked multiple times in 1 service.  So multiple shifts must be activated for the service where you want to work with ResQueue. 

The different settings

The queue starts at

You can set here when the queue becomes active and thus you can place reservations in the queue.

For example:

  • 0 minutes: the queue becomes active the moment your time slot begins.
  • 2 hours: you can check people into the queue 2 hours before your service starts.

Arrive within

Enter the number of minutes within which the guests must be present as soon as they receive notification that there is a place.

Cancel after

Here you decide after how many minutes the reservation is cancelled after the guests have received notification that there is a table available for them.

Once the reservation status is set to at table, it cannot be cancelled.

Queue reservations are only canceled this way if there are other reservations in the queue.

Guests are allowed to register online in the queue

 Choose here whether you allow your guests to register online for the queue via your widget.

The assigned table(s) will be communicated to the guests

 If you want your guests to know which table they are assigned to, cross this. The table number will be displayed to them through their status link.

Customers should be notified automatically when their table is available

 Check this if you would like ResQueue to move customers from the queue automatically. Check this off if you want to do this manually.

QR codes

QR code for enrolling in the queue

In your restaurant, you have the option to display a QR code that allows your guests to subscribe to the queue by scanning it.

You can find the QR code at Icon > Restaurant > Time slot type or Icon > Tables > Opening hours (series) then to category. Click on the QR code and then on Make a reservation for the current or next time slot.

In principle, your guests don't have to physically pass by your restaurant to sign up for the queue. This can also be done online via your Reservation Widget.

QR code for checking in on a table

You can also place a QR code on your tables with which guests can check-in.

You can find this QR code via Icon > Tables > Table Settings. There you will see a QR code next to each table. Download the QR code by clicking on it and place them on the right tables in your restaurant.

Now the guest can check-in and check-out through scanning the QR code. When arriving the guest scans the QR code to set their Resengo status to At the table. When leaving they scan the QR code to set their status in Resengo to Left.

 

Personalizing the SMS messages

You can personlize the text messages from ResQueue:

  1. Go to Icon > General > Messages or Icon > Company > Messages
  2. Search for Queue.
  3. Icon Edit the messages.

Different scenarios and their settings

My guests scan a qr code to register and I guide them to their table upon arrival. 

This way, you have a nice mix of personal guidance for your guests and the autonomy that will ensure that you save time. This is perfect for a medium-sized restaurant.

First we set the settings in Resengo.

  1. Go to Icon > Restaurant > Opening hours (series) or in the updated admin to Icon > Tables > Opening hours (series).
  2. Icon Edit the series where you would like to work with ResQueue.
  3. Put the following settings there:
  • When a table becomes available, the guest automatically receives a message.
  • They then have 10 minutes to make their way to the restaurant.
  • If they are not at their table and checked in within 15 minutes, the reservation will be automatically canceled and the table will be assigned to the next in queue.

Next we print the QR code to subscribe to the queue and place it in the restaurant:

  1. Go to Icon > Restaurant > Type or Icon > Tables > Opening hours (series) and then to category and click on the QR code of any time slot. Select there Make a reservation for the current or next time slot.
  2. Hang this QR code somewhere in a visible place in your restaurant along with a brief explanation of exactly how to queue works.

I keep everything under control. I register the guests myself, I move them from the queue and place them at the table.

You can keep full control over your queue. If you have a smaller restaurant and someone who takes care of the reservations during the service, this is a good way of working for you.

First we set the settings in Resengo.

  1. Go to Icon > Restaurant > Opening hours (series) or in the updated admin to Icon > Tables > Opening hours (series).
  2. Icon Edit the series where you would like to work with ResQueue.
  3. Put the following settings there: 
  • When a table becomes available, set it to left. You then go to the next person in the queue and you click on status . After clicking, wait a moment until the status changes to Icon_place_available_-_message_sent.png and the SMS has been sent.
    manually_put_out_of_queue_2.gif
  • They then have 10 minutes to make their way to the restaurant.
  • The reservation is not canceled automatically. We have set 999 minutes here which in practice means no automatic cancellations.

I don't want to do anything myself. Everything happens automatically from registering to being seated to leaving.

If you have a quick turnaround and a large number of place settings, this method is ideal! You save a lot of time and you let ResQueue take over your work. Ideal for larger restaurants.

First we set the settings in Resengo.

  1. Go to Icon > Restaurant > Opening hours (series) or in the updated admin to Icon > Tables > Opening hours (series).
  2. Icon Edit the series where you would like to work with ResQueue.
  3. Set the following settings there:

  • When a table becomes available, the guest automatically receives a message.
  • They then have 10 minutes to make their way to the restaurant.
  • Arriving at their table, they scan the QR code and indicate that they are at the table. The status of the reservation in Resengo then changes to At the table.
  • If they are not at their table and checked in within 15 minutes, the reservation will be automatically canceled and the table will be assigned to the next person in the queue.

Next we're going to print the QR code for queue registration and place it in the restaurant:

  1. Go to Icon > Restaurant >Type or Icon > Tables > Opening hours (series) and then to category and click on the QR code of any time slot. Select there Make a reservation for the current or nex time slot.
  2. Hang this QR code somewhere in a visible place in your restaurant along with a brief explanation of exactly how the queue works.

Finally, we print the QR code for each table and place it on the table.

  1. Go to Icon > i-Table > Table Settings.
  2. Click on the QR code next to each table and download it.
  3. Print it.
  4. Place it on each table with possibly a short explanation for your guests.

 

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